Help & support
Start with the FAQ and quick links below. If you still need us, submit a ticket — we typically reply within 1–2 business days.
Typical response time
We reply to most tickets within 1–2 business days (Mon–Fri, US Pacific). Urgent billing issues are prioritized when marked in your message.
Fix it yourself
- Run a comparisonSide-by-side specs and optional personalized advice.
- Research usage & daily limitsSee remaining credits and reset timing.
- Research credit packsPack sizes, pricing, and usage rules. Sign in to buy credits.
- Earn free research creditsReferrals and decision-card shares.
- Privacy noticeWhat we collect and how to contact us.
Frequently asked questions
How do I reset my daily comparison limit?
Free personalized comparisons reset on a rolling schedule shown on your account overview and Usage page. Purchased and reward credits are separate from the daily free quota.
I did not receive credits after a referral or share.
Referral and shared comparison link credits apply after someone opens your link, signs up, and completes their first comparison. Downloaded card images alone do not trigger rewards. Check Rewards for status and caps.
How do I request a product or report wrong specs?
Open a ticket with the product name, retailer link, and what should change. Include screenshots when possible so we can verify faster.
Can I get a refund on credit purchases?
Contact support with your order email and purchase date. Unused credit packs may qualify for a refund under our terms; partially used packs are reviewed case by case.
How do I delete my account?
Go to Account → Settings, scroll to Delete account, and confirm with your email. This removes saved comparisons, favorites, decision cards, and credit balances from our database.
Why does sign-in say only one account per network?
We limit new registrations per IP to reduce abuse. If you already have an account, sign in instead of registering again. Contact support if you believe this is an error.
Still need help?
Request a product, report a data issue, or ask about billing. Include links, screenshots, and your account email when relevant.